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I can’t say I’ve been the biggest fan of self-checkout. Early on, I found the machines buggy and prone to things like failing to register products I placed in the bag. I also thought they were especially slow when dealing with a lot of groceries. For my money, I usually preferred checkout with a worker over one of those interminable self-checkout stations.
I will admit that I’ve softened some on this position. Self-checkout stations have improved by leaps and bounds over the years, and they are now faster, more accurate, and more efficient than ever. Where a retailer might just have, say, four stations, now we’re seeing more big box and large grocery stores putting 8-12 stations in their checkout area, facilitating a much faster flow of traffic through the checkout area and out of the store.
Aldi, the grocery store that lives and dies on efficiency, has successfully introduced self-checkout into its stores, surprising me with the way it actually accelerates, rather than slows down, Aldi’s already speedy checkout process.
Self-checkout is here to stay, and it’s a fixture in big box stores, grocery stores, and a growing number of other stores. I even recently visited a gas station that had self-checkout inside the convenience center. (Gas stations, of course, have offered pay-at-the-pump for years.)
One frontier that has yet to be crossed in the self-checkout space? Dollar stores.
To be fair, I’ve actually seen a few self-checkout stations at Dollar General and Family Dollar. But you know what? I’ve never seen more than one in a store, and it seems to be out of order more often than not. I can’t fathom why. It’s like someone half-heartedly installed a single, mediocre self-checkout solution, then left it to rot.
And I’ve yet to see any self-checkout at Dollar Tree.
One would think that dollar stores would be an ideal place to plant self-checkout kiosks. Dollar store shoppers, who often shop at the likes of Walmart and Aldi certainly would be familiar with them. Dollar items are typically simple things that are easy to scan. Put in, say, four self-checkout stations in a dollar store, and you would eliminate wait times.
So why isn’t it happening? My guess: most dollar stores aren’t busy enough to justify them.
Consider this: self-checkout requires a single worker to monitor the self-checkout. You can technically operate with no worker, but that’s asking for problems. You also need a second worker available to handle manual checkouts.
Two workers, then.
Except how often do you see two workers running checkout at the front of a dollar store? I’m not sure I ever have, outside of maybe once at a Dollar Tree during rush hour where the line started to get out of hand. But at a Dollar General or Family Dollar? If it’s happened, it’s rare enough I can’t remember it. Nor do I remember lines at a dollar store being longer than, say, five minutes, outside of the aforementioned rush hour Dollar Tree.
Self-checkout would seemingly require more workers. Dollar stores, which may not feel like they need more workers, probably aren’t in any hurry to use more workers to deal with the relatively quiet foot traffic they get.
Perhaps I’m wrong, and we’ll see more self-checkout being deployed at dollar stores.
But in the near future, it doesn’t seem to fit the shopping patterns of these specific stores.